Returns & Exchanges

Returns

We accept items back in new condition with tags within 14 days from the date of purchase. *exceptions apply please see product condition section below. After 14 days, we will not be accepting any returns. All refunds will be applied to the original form of payment, excluding shipping costs and any duties paid on international orders. We are not responsible for lost package returns. 

Please email info@pigalle-lingerie.com with a refund request. 

Once the return is processed, you will receive an email notification. Returns sent without authorization will be returned to sender. 

Exchanges

We accept exchanges on items in new condition with tags with 14 days from the date of purchase. After 14 days, we will not be accepting any exchanges. We offer straight exchanges only ie. matching product for a different size or color. We offer complimentary shipping on direct exchanges dependent on stock availability. If the item is out of stock, you will be automatically notified. 

Please email info@pigalle-lingerie.com for an exchange request. 

Product Condition 

Items returned or exchanged must be in original condition, unworn with original packaging and tags. For hygienic reasons, panties are not eligible for returns or exchanges and are considered final sale. Once your return is received and inspected, we will notify you if your return is accepted or declined. If declined, the item will be returned to you. This process takes up to 10 business days.